Virgin Media O2 has outlined the next phase of its planned 3G switch-off after retiring the network in Durham earlier this month.
In an announcement today (April 22), the operator said it will switch off its 3G network in Norwich, Telford, and Guildford on July 16, and in Torquay on August 4.
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The telco, which first revealed its plans to retire its 3G network in 2023, noted that the switch-off will free up additional spectrum for its 4G and 5G networks.
Virgin Media O2 said that its 3G network accounts for less than three percent of all network data. O2 launched its 3G network more than 20 years ago.
The carrier said it has notified users that will be impacted by the switch-off and has encouraged customers to buy 4G SIMs and compatible handsets.
Vulnerable customers have already been offered a 4G-ready device free of charge, added Virgin Media O2.
“We’re switching off our 3G network to focus our attention and investment on upgrading faster and more reliable 4G and 5G networks that will give our customers a better overall experience," said Jeanie York, Virgin Media O2’s chief technology officer. “Following the successful pilot in Durham earlier this month, we will now be switching off 3G in Norwich, Telford, and Guildford in July, and Torquay in early August, with the rest of the UK to follow by the end of the year.
“While we know that the vast majority of our customers already have a 4G or 5G device and will not have to take any action, our priority is to provide support to those who need it. That is why we are reaching out directly to customers who do not have a 4G or 5G handset, and calling those we know are vulnerable, to provide information about their next steps."
In July, the company stated it would start its transition away from its 2G network this year.
The operator noted that it has upgraded 4G and 5G masts in Norwich, Telford, Guildford, and Torquay over the past year as part of its network modernization plans.
Last month, Virgin Media O2 announced plans to invest £700 million ($936m) into its mobile network this year in an effort to improve its reliability, speed, and coverage across the UK. The figure equates to around £2 million ($2.68m) a day, the operator said.
Rival carriers EE and Vodafone shut down their 3G networks early last year, while Three UK said it has phased out 3G across most of the country.
