Orange France is reportedly seeking compensation from network vendor Nokia following an outage last week.

The October 21 outage caused significant disruption for Orange customers in France, affecting millions.

It took the carrier several hours to identify the outage, with Jérôme Hénique, CEO of Orange France, announcing a few days later that the outage was linked to a software bug in Nokia equipment. The outage lasted for around ten hours.

This led Orange to offer compensation to impacted customers, including a pledge to double data packages next month.

"It was a network outage driven by one piece of equipment in our core network. It is unfortunately a failure. It did not impact all our customers, but it impacted several million of our mobile customers," said Christel Heydemann, CEO, Orange, on the carrier's earnings call this week.

"It took a few hours before we were able to identify what the issue was with the vendor involved and then to restore the traffic. Of course, we have taken proactive action with our customers to compensate them, especially by doubling their data package for the next month."

However, reports in France now suggest that the telco wants compensation from Nokia.

L'Informé reported that Orange wants answers about the cause of the outage and will demand financial compensation from the Finnish vendor.

In the article (behind a paywall), the publication said that the compensation claim could reach several million euros, though it could be in the form of discounts on network equipment rather than cash.

DCD has contacted Orange and Nokia for comment.